BUS 186 INTRODUCTION TO CUSTOMER RELATIONS/HOSPITALITY MANAGEMENT
The purpose of this course is to develop the student’s ability to treat customers and co- workers properly and respectfully. Topics include telephone courtesy, assertive problem solving, listening under pressure, grooming, dealing with irate customers, winning customers through service and games, trust building, interaction with co- workers, attitude and behavioral changes, and the roll of a team player.
Prerequisite
None
Offered
On demand